Refund Policy

 Assignment Mentor strives to provide clients with top-notch quality services in all aspects of service delivery. Sometimes, despite hard work, you may make a small mistake for various reasons, preventing work from meeting the customer’s expectations. For this reason, if our work disappoints you entirely and you are not in any way satisfied with the work we have done for you, we will compensate you by returning your money. Before submitting a refund request, we kindly ask our customers to review the following points carefully:

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid services. If you are not satisfied with our service for any reason, you can request a full refund within 30 days of your purchase date.

What Is Covered

Paid assignment guidance is refundable within 30 days of purchase. Paid dissertation guidance is refundable within 30 days of purchase. Paid exam preparation help is refundable within 30 days of purchase. Paid proofreading and editing services are refundable within 30 days of purchase. Free products such as lead magnets and free sample content are not refundable.

How to Request a Refund

To request a refund, please contact us by include your name and email address, your order number if applicable, the date of purchase, and the reason for your refund request to help us improve our services.

Refund Processing

We follow a clear four-step process for refunds. First, we acknowledge your request within 1 business day. Second, we verify your purchase and eligibility within 2 business days. Third, we approve or deny your request within 3 business days. Fourth, we issue the refund to your original payment method within 5 to 10 business days.

When Refunds Are Not Granted

Refunds will not be granted if you have already used our guidance to submit an assignment because we cannot “un-send” guidance. Refunds will not be granted if you request a refund more than 30 days after purchase, if you violated our Terms of Service such as submitting our sample content as your own work, if you purchased a service but never contacted us to receive it which is a no-show, or if you are requesting a refund for a free product like lead magnets or samples.

Partial Refunds

We may offer a partial refund in certain situations. If guidance is delivered late by less than 24 hours, we offer a 25% partial refund. If guidance is delivered late by more than 24 hours, we offer a 50% partial refund. If guidance quality is below standard but still usable, we offer a 50% partial refund. If the wrong subject guidance is provided, we offer a 100% full refund.

Chargebacks

If you file a chargeback with your bank or payment provider instead of requesting a refund through us, we will suspend your access to our services, we will dispute the chargeback with evidence, and you may be liable for additional fees. Please request a refund through us first.

Cancellation Before Delivery

If you cancel your order before we have started work, you will receive a full refund with no questions asked. If you cancel your order after we have started work but before delivery, you will receive a partial refund less a 25% admin fee for work already completed.

 Currency and Payment Method

Refunds are issued in GBP (£) to the original payment method including credit card, debit card, and PayPal. If your original payment method is no longer active, please contact us  to arrange an alternative such as bank transfer or credit for future services.

Late or Missing Refunds

If you have not received your refund after 10 business days, first check your bank account or PayPal again. Second, contact your credit card company or bank as processing times vary. Third, contact us  for assistance.

Changes to This Refund Policy

We may update this Refund Policy at any time. Changes apply to purchases made after the effective date.